FAQs for outdoor TV enclosure

Do you offer more discounts?

Sorry, for individual customers, in addition to the usual discounts on the website, we do not provide more discounts, because we already sell cheaper. If you need more units, please kindly contact us first to apply for a special discount. In addition, making profits is not our only purpose. If you use it for welfare societies, organizations for the disabled, or any poverty alleviation, non-profit organizations, please contact us first, we can even provide you with all the products for free. We have not forgotten those who helped us when we were weakest. We are not great, we just give back to those in need, this is our responsibility and mission.

May I know the TV mount supports full motion so it will allow the TV to be extended out and angled up, down, left and right?

For Lite.series enclosure, It includes the fixed TV mount inside, it does not support full motion directly, but you still can purchase other the full motion bracket install to enclosure backside. Because of our testing, this kind of rotating bracket is easily deformed and aged, and cannot be used for a long time.  Because our enclosure have a service life of up to 10 years. And other plastic cases which support roting bracket only provide a warranty of 3 months to 12 months.

For the Pro.series enclosure,  you can purchase other the full motion bracket install to enclosure backside that will support full montion.

Can I use a regular home LCD TV outside?

You cannot use it separately outside. However, if install it together with our enclosure, it can works well. Our enclosure is designed for outdoor installation. It can protects your TV from water, dust, mositure, bugs etc..

Will the TV enclosure come with the front glass that the TV can be viewed thru?

Yes, our Pro enclosure has clearly acrylic and anti-glare acrylic option (for 43" and 55"). You can choose it as your needs.

Does it come with the TV mount?

For Lite.series, It comes the TV mount, you also can choose other brand full motion bracket because it supports the standard VESA.

For the Pro.series enclosure,  it comes the mount for TV inside of enclosure. For the outside of enclosure, you can use original TV mount Or any other the full motion bracket because it also supports the standard VESA.

Can your case be incorporated into an already existing outdoor mount?

Most types of standard TV mounts (flat, full motion, svivel, tilt) can be used with our Pro enclosures. Please make sure your mount can hold the total weight of your TV and the enclosure. 

What is the leadtime for the enclosures?

It is usually around 4-7 days to the shipping address. We have stocks and can ship to you within 3 days (business days) from the date you order. After your order shipped, we will provid tracking information and notify you by e-mail for your order. 

How long is the warranty period?

The housing with 3years warranty, the circuit components come with a 1-year limited parts and labor warranty on the date of original obtain a certified retailer or installer. See warranty policy for details.

Do I need a heater system inside the Enclosure?

The heater function for optional, 95% customer will not choose it because most of latest LED TV can work under 0F, the heater may be a good idea if you are planning to use your television often in temperatures well below 20F. And don’t forget, those heaters have to remain connected 24hrs a day – that’s a lot of electricity to waste to watch TV in cold temperatures.

Does your TV case support anti-theft?

Only Pro series TV cases that support anti-theft. It will come this parts together, but you can choose whether to install it or not. It has a keyhole, and you can choose different ones according to your needs. Please download the installation manual and get more details from the last page.

Does the TV Enclosure need the assembling?

Most of the components are assembled before the shipment, few component is necessary for easy installation of your TV in our enclosure. It is also easy to do that follow with the installation Guide. Please download and get more details from the "Installation Manual" datasheet before your order.

Does the outdoor TV enclosure support the high brightness display in daylight?

First, you can choose the optional Anti-Reflective function to reduce glare and improve viewing quality.

However, any TV viewed outdoors during the day in direct sunlight will not be as vivid as watching television indoors, installation the enclosure in a shaded area should be better, also recommend you choose the high brightness TV/Display, min brightness 500nits.

Do I need the external waterproof audio speaker?

No, the enclosure has the audio out hole, how ever, if your TV audio out is small or you need the good audio out, it is simple to connect TV and pass the audio cable with the enclosure?

Where to buy the DeerTV Enclosure?

You can find the DeerTV enclosures can be found through various online email or local dealers in USA. If you prefer to purchase a unit locally and have difficulty getting a local AV dealer to set up your enclosure, please contact us.